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End-User Spending on IT Services in India to Make $18 bn in 2021

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The end-user spending on IT services in India is likely to reach $18 billion in 2021, an increase of 10.7 percent from last year, a Gartner report said on Monday.

The consulting segment will be the largest in terms of end-user spending in 2021, likely to reach $4.6 billion this year, up from $4.1 billion in 2020.

Hardware support will be the only segment where spending will decline in 2021. The report said it will decline 2.8 percent as end-user organizations reduce their spending on client device support and data center support systems.

The Indian IT services market has proven its durability through the last 15 months of the pandemic. The surge in remote working, need for business continuity planning and increased focus towards digitalisation has increased the demand for IT services, – Arup Roy, research vice president at Gartner.

In 2021, the end-user spending on IaaS (infrastructure-as-a-service) will total $1.6 billion, growing 57 percent as compared to 2020.

While IaaS is expected to contribute to 9 percent of the country’s total spending on IT services in 2021, by 2025, spending on IaaS is forecast to make up 22.7 percent of the total spending on IT services in the country.

“Organisations in India are moving towards a cloud-only or a cloud-first model, which is why spending on IaaS will experience strong growth in 2021,” Roy said.

Indian enterprises are demanding more agility, rapid innovation, and a swift move towards becoming a composable enterprise resulting in increased adoption of cloud through 2021.


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