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IBM Will Digitize Bengaluru Airport Operations for 10 Years

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Global software major IBM would digitize Bengaluru international airport operations to transform fliers’ experience, said its operator on Wednesday.

“We have entered into a 10-year partnership with IBM’s global business services arm to digitize our IT network for operating the Kempegowda airport,” said Bangalore International Airport Ltd (BIAL), a public-private consortium that operates the country’s third-largest airport, in a statement here.

Red Hat automation and Kyndryl, an entity of IBM’s managed infrastructure services business, will partner with the US-based IT behemoth to create an airport-in-a-box platform to transform passengers’ travel experience.

“As one of the fastest-growing airports, we needed a nimble, scalable, and cost-competitive technology to handle growth in passenger traffic in the future, with operational flexibility,” said the operator.

The new platform is expected to improve the operator’s employee productivity, better utilization of its IT assets, reduce costs through inventory control, and improve incident management.

“The IBM platform will support the operator’s business growth and generate AI (artificial intelligence)-powered insights from IBM Maximo enterprise asset management technology to optimize inventory management and the cost of ownership,” said BIAL in the statement.

When the platform goes operational and enhances the travel experience of fliers, the twin partners plan to advance the platform for the transformation of the global travel and transportation industry.

“The partnership with IBM is part of our vision to make the airport smart, digitized, connected, and intuitive,” said BIAL chief executive Hari Marar on the occasion.

IBM works with about 150 airports worldwide and has a history of helping airports, airlines, and the aviation industry to innovate and transform.

“The project capitalizes on our ability to deliver advanced technologies and services that enable airport operators to transform their business,” said IBM services Vice President Mark Foster in the statement.


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