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Indian Railways Pair With Microsoft Kaizala to Extend Healthcare Services to Its Employees

Oindrila Banerjee
Oindrila Banerjee
A English Literature student, love reading books, love literature and history, and enthusiastic about travelling. She likes to read random pieces of information and like watching films. She likes how refreshing it is to learn something new everyday. Her goal is to earn enough to take a trip round the globe.

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Indian Railways has joined hands with Microsoft Kaizala to extend healthcare services to its erstwhile and retired employees. The services will include easy access to the facilities from 125 railway and 133 private recognized hospitals. The Kaizala Group, currently managed by the doctors from South Central Railways, will be assisted in the purpose by a group of doctors, nurses, and paramedics.

To access the services, users will have to register online, following which they will be able to search Microsoft Kaizala and locate neighboring hospitals, doctors, health units, and a list of empaneled diagnostic centers. Microsoft Kaizala will also let employees book doctor’s appointments, share their respective diagnostic lab reports directly with doctors, and use ‘Me Chat’ to save the digital records. They will also have access to key announcements and the ability to share their feedback regarding medical services using built-in action cards.

Kaizala is effectively allowing Indian Railways to communicate directly with their employees through mediums like achievement bulletins, educative bulletins, and informative bulletins that are being used to spread awareness regarding CPR, general first aid, vaccination, and immunization. The doctors on board the Kaizala group can easily access an employee’s medical history, pull out case sheets, and effectively make timely decisions. As a mobile-only product, Kaizala makes it easier for organizations to seamlessly communicate, collaborate, and complete tasks while enjoining desktop and mobile users.

As one of the largest employers in India, we are committed to providing a rich experience to our employees. Ensuring quality medical care facilities for our employees is one of the key focus areas, integrating it with Microsoft Kaizala will help us take this vision with ease to all our employees, including those situated in remote locations in India. – Vinod Kumar Yadav, Chairman Railway Board, Indian Railways

Rajiv Kumar, Corporate Vice President, Experiences & Devices Group, Microsoft., for his part, commented, “Microsoft Kaizala is a simple and secure chat-based app for work. It offers organizations to easily connect with everyone in their organization and beyond in a simple way to share data for insightful decision making and gives employees an easy-to-use solution for efficient collaboration and improved productivity. Powered by Microsoft’s trusted cloud platform, mobility, and enterprise security, Microsoft Kaizala is a perfect fit for the unique needs of one of India’s largest job creator. We are optimistic that our experience of working with large scale customers across private and government sectors will help us serve millions of railway employees effectively.”


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