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WhatsApp Rolling Out In-app Chat Support to Reach Officials Directly for Assistance

Yusuf Balogun
Yusuf Balogun
Yusuf is a law graduate and freelance journalist with a keen interest in tech reporting.

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Over the years, WhatsApp has been known for its dedication to ensuring user convenience by introducing user-friendly features to improve their experience from time to time. In the past, the platform has introduced exciting features like poll creation, video call links, business tool tabs, and media captions, among others.

Now, the social media platform is rolling out a new feature that allows users to get in-app chat support directly from the official WhatsApp Support, eliminating the need to switch to email for assistance. This feature is currently available to everyone that installs the latest version of WhatsApp beta for Windows from the Microsoft Store.

WhatsApp In-app Chat Support Feature

As reported by Wabetainfo, WhatsApp rolled out the in-app chat support feature after announcing a screen-sharing feature with the WhatsApp beta for Windows 2.2322.1.0 update. The outlet confirmed that the new feature has been rolling out to everyone on the latest version of the app available on the Microsoft Store.

Users can contact the official WhatsApp Support using this feature, which is already available on WhatsApp for iOS, Android, and the Desktop Electron client, and get a response within a WhatsApp chat. To start enjoying the same, all you have to do is install the most recent Windows update and choose the “Contact Us” option.

Advantages of WhatsApp In-app Chat Support

As shown in the screenshot shared by WaBetaInfo, the social media platform demonstrates that it’s now possible to get an answer in a WhatsApp chat when you ask for help. However, in case you don’t want to get an answer right within a WhatsApp chat, you can still request to get support via email.

With the option to obtain support within a WhatsApp chat, users may take advantage of the convenience of fixing their problems or seeking assistance without having to leave the app. Users can converse with the WhatsApp Support staff in real-time while also saving time and effort thanks to this functionality.

Anyone who installs the most recent WhatsApp for Windows update available on the Microsoft Store will be able to ask a question of WhatsApp Support directly within a chat. Please be aware that if you don’t see this update on the Microsoft Store, it may be made available to more people in the following days.


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